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The Big Book of Customer Service Training Games - Peggy Carlaw & Vasudha Kathleen Deming
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The Ultimate Sales Letter - Dan S. Kennedy
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The Beermat Entrepreneur - Mike Southon & Chris West
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Differentiate Or Die : Survival in Our Era of Killer Competition - Jack Trout
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Mastering Your Organization's Process : A Plain Guide to Business Process Management - John O'Connell & Jon Pyke & Roger Whitehead
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The 2000 Percent Solution - Donald Mitchell, Carol Coles & Robert Metz
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Company Basics: Running A Company In New Zealand (2nd Ed.)- Business Wise
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Let's Get Their Party Started : An Introductory Guide to Leadership in Your Home Selling Business - Anne Howie
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Get Your Head Out Of The Sand! Every Kiwi's Guide To Growing Your Money - Lisa Dudson
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Batteries Included! Creating Legendary Customer Service - Nigel May Barlow
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Peak Performance : Business Lesson from the World's Top Sports Oraganisations- Clive Gilson, Mike Pratt, Kevin Roberts & Ed Weymes
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Hiring: How To Find And Keep The Best People - Richard S. Deems
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Interviewing And Selecting High Performers - Richard H. Beatty
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1001 Ways To Reward Employees - Rob Nelson
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The Empowered Manager - Peter Block
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Jack : What I've Learned Leading A Great Company & Great People - Jack Welch
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